SUPPORT & MANAGEMENT SERVICE

The Improving Tools Behind Service Management

Salesforce is a key part of your sales or customer service strategy – so how do you ensure that it performs at its top level all the time? How can you continue to grow your Salesforce solution to keep up with the ever-changing business landscape? Our Salesforce Managed Services go beyond just day-by-day support of managing users, creating reports and dashboards, and fixing errors.

Role of Sales Team

OUR SALESFORCE SUPPORT & MANAGEMENT SERVICES INCLUDE:

MONITORING

We will proactively monitor your Salesforce implementation, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan.

MAINTENANCE

Our ongoing administration and maintenance services include user management, security management, standard and custom object maintenance, and package maintenance.

CUSTOM DEVELOPMENT

Often, custom development is required to realize the full potential of Salesforce. We have many man-years of experience developing custom features for standard Salesforce applications.

HELP DESK

End-user adoption is perhaps the most critical success factor in a CRM implementation. We offer comprehensive training and help desk support services to ensure high end-user adoption.

WHY CHOOSE CLOUD CERTITUDE AS YOUR SALESFORCE SUPPORT PARTNER:

  • Reliable: Salesforce.com trusts and recommends us. We have earned a perfect customer satisfaction score of 10/10 and all 5 star client reviews on AppExchange.
  • Experienced: Since 2013, we have delivered 150+ successful salesforce.com projects, all of which are backed by strong customer references. Our team of 100+ salesforce.com experts has more than 500,000 man hours of salesforce.com experience.
Facility managed IT service
  • Affordable: All of our clients get the attention they deserve without the overhead and bureaucracy of larger consulting companies. We combine onshore-offshore delivery to cut delivery costs without compromising the quality.
  • Flexible: We give our clients the flexibility to choose from day one exactly how they would like to work with us. Our services range from a single resource to a full-scale turn-key outsourcing solution.