Terms & Conditions

Purpose

Cloud Certitude Private Limited (“Cloud Certitude,” “We,” “Our,” or “the Company”) and its affiliates provide the content on this website subject to the following terms and conditions. These terms may be periodically updated and by accessing the website, you agree to the most current version of these terms of use. Continued use of the website after any changes constitutes your acceptance of the revised terms.

Definitions

•  “We,” “Our,” “Company,” “Us,” “Cloud Certitude”  refers to Cloud Certitude Private Limited, its affiliates, subsidiaries and assigns.
•  “User,” “You” refers to any individual, entity, or organization accessing or using the website, services, or applications provided by Cloud Certitude.
•  “Lead” refers to any individual or entity that expresses interest in our services through an opt-in mechanism, such as the reserved keyword ‘DEMO’ or the webform titled ‘Contact Us’ on our website.
•  “Services” refers to the products, software, applications and services advertised on the website or provided by Cloud Certitude or its affiliates to users, customers, or leads.
•  “Third-Party” (or plurally “Third-Parties”) refers to any entity, organization, or individual not directly affiliated with Cloud Certitude, including but not limited to vendors, service providers, or platforms (e.g., Salesforce) that provide specialized software, services, or dependencies.
• “Website” or “Site” means the Cloud Certitude website accessible at https://www.cloudcertitude.com or any other domain owned or operated by the company.
•  “Contact us” refers to the opt-in form on the website used for lead generation.
•  “Lead generation program” refers to the process of generating leads through demonstrations, marketing, or other promotional activities related to our services.
•   “Reserved keywords” refer to text messaging keywords (e.g., ‘DEMO’) configured for the lead generation program.
•   “Messaging charges & frequency”  refers to the rates that may apply to messaging and data services, as well as the frequency of messages sent to users or leads.
•   “Salesforce platform” refers to the third-party platform on which the company’s application runs. Cloud Certitude does not own, control, or operate the salesforce platform.
•   “Applicable laws”  refers to all laws, regulations and guidelines applicable to the use of the website and services, including but not limited to regulations issued by the Meta (for WhatsApp services), the Federal Communications Commission (FCC) and other relevant authorities in the USA and other jurisdictions.
•   “Data breach” refers to any unauthorized access, hacking, or compromise of user data, credentials, or systems.
• “Force majeure” refers to any event beyond the company’s reasonable control, including but not limited to natural disasters, war, terrorism, cyberattacks, or government actions.

Copyrights

All content and functionality on the website, including text, graphics, logos, images, software and their selection and arrangement, are the exclusive property of Cloud Certitude and are protected by international copyright laws. All rights not expressly granted are reserved. Unauthorized use, reproduction, or distribution of any content on the website is strictly prohibited.

Trademarks

The trademarks, service marks, designs and logos displayed on the website are the property of Cloud Certitude. You agree not to use, reproduce, or imply any endorsement by Cloud Certitude without prior written consent. Any unauthorized use of the company’s trademarks is strictly prohibited.

Marketing consent

By opting in to become a lead, you provide Cloud Certitude and its agents express permission to send text messages, emails, or other communications to the contact information provided by you. You represent and warrant that you are the authorized subscriber of the contact information provided and have the authority to grant such consent.

•   Reserved keywords
  • Receiving the keyword DEMO opts you in as a lead for a demonstration of our services.
  • Reply  STOP to cancel further messages.
  • Reply HELP for assistance with your inquiry.
•   Messaging charges - Applicable messaging and data rates may apply to messages sent to and received from Cloud Certitude.
•   Liability - Cloud Certitude and its carriers are not liable for delayed or undelivered messages, or any inconvenience caused thereby.

Prohibited use of the website

By accessing the website, you agree not to:

•  Copy, modify, or create derivative works of any content, or attempt to reverse-engineer, decompile, or discover any source code.
•  Sell, sublicense, assign, or commercially exploit any content or make it available to any third-party.
•  Use the website in any way that could disable, damage, or impair its functionality or interfaces.
•  Attempt to gain unauthorized access to the website, servers, or networks.
•  Frame or mirror the website or any part of it on any other site.
•  Use any software or device to interfere with the operation of the website.

Privacy Policy

By using the website, you agree to the terms of our Privacy Policy, available at Cloud Certitude. The Privacy Policy governs the collection, use and protection of your personal information.

Data security and user responsibility

•     User responsibility
  •   You are solely responsible for maintaining the security of your credentials, passwords and systems.
  •   You must ensure the use of strong passwords, firewalls and other security measures to safeguard your data.
•     Data breach and spam
  •   Cloud Certitude shall not be responsible for any spam, hacking, phishing, or other unauthorized access to your data or systems.
  •  In the event of a data breach, Cloud Certitude may assist in data recovery but shall not be liable for any damages, losses, or consequences arising from such incidents.

Third-party platforms and services

•    Salesforce platform
  • The company’s application runs on the salesforce platform, which is owned and operated by a third-party.
  • Cloud Certitude does not control, operate, or assume any responsibility for the salesforce platform.
  • You agree to comply with all terms and conditions imposed by salesforce and other third-party platforms.
•    Compliance with regulations
  • You agree to abide by all applicable laws and regulations, including but not limited to TRAI regulations for SMS and WhatsApp services, Meta’s policies for WhatsApp and FCC regulations for telecommunications.

Disclaimers

•   No warranty
  • The website and services are provided on an “As-Is” and “As-Available” basis.
  • Cloud Certitude makes no representations or warranties regarding the availability, reliability, timeliness, suitability, or accuracy of the content or services.
•    Limitation of liability
  • Cloud Certitude shall not be liable for any direct, indirect, consequential, incidental, or special damages, including but not limited to loss of revenue, data, or profits, whether or not advised of the possibility of such damages.
  • This limitation of liability applies to any damages caused by failure of performance, error, omission, interruption, delay, computer virus, or unauthorized access.

•  Force majeure
  • Cloud Certitude shall not be liable for any failure or delay in performance due to Force majeure events, 10.4 backup data or recording.

•   Backup data or recording
  • Cloud Certitude shall not be liable for providing any backup data or recording.

Indemnification

You agree to indemnify, defend and hold harmless Cloud Certitude, its affiliates, officers, directors, employees and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or in connection with:

• Your use of the website or services.
• Your violation of these terms of use.
• Your breach of any applicable laws or regulations.

Governing law and dispute resolution

• Governing law
  • These terms of use shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles.
• Dispute resolution
  • Any disputes arising out of or in connection with these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).
  • The arbitration shall take place in Laguna Beach, California and the decision of the arbitrator shall be final and binding.

Changes to terms

Cloud Certitude reserves the right to modify or replace these terms at any time at its sole discretion. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

Notices of infringement

Cloud Certitude prohibits the posting of any content that violates or infringes the intellectual property rights of any person or entity. If you believe that your rights have been infringed, please contact us at info@cloudcertitude.com

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.