Service Cloud is a CRM platform by Salesforce that helps businesses provide service and support to their customers. It automates processes, simplifies workflows, and provides access to key resources for customer service agents. The goal is to build personalized relationships with customers across various channels and devices.
Service Cloud is the industry standard for integrated, powerful software that enables customer service departments to run as efficiently as possible. It helps businesses deliver faster, more personalized, and more efficient service across multiple channels. It also helps businesses increase their customer satisfaction and loyalty by humanizing interactions and personalizing experiences.
Salesforce Service Cloud
Lightning Service Console
Lightning Service Console
Boost agent productivity with an advanced agent experience. All the information agents need is readily available for a complete view of customers.
Case Management
Case Management
Resolve cases quickly with clear visibility into case details and a record of customer interactions, all conveniently displayed on a streamlined dashboard.
Workflow and Approvals
Workflow and Approvals
Customize and automate customer service and approval processes effortlessly using a simple drag-and-drop Workflow feature.
Omni-channel Routing
Omni-channel Routing
Provide smarter service by automatically assigning cases to agents with the most suitable skills to solve them.
Telephony Integration
Telephony Integration
Seamlessly integrate with popular CTI systems. Take notes instantly during customer calls and manage calls directly from the console without needing a phone.
Social Customer Service
Social Customer Service
Monitor and respond promptly to customer posts on social media platforms like Twitter, Facebook, and Instagram.
Automation with Macros
Automation with Macros
Save time for support agents by automating repetitive tasks involved in resolving customer issues.
Account and Contact Management
Account and Contact Management
Equip agents with critical data about past communications, ensuring they are prepared when customers reach out.
Custom Reports and Dashboards
Custom Reports and Dashboards
Make informed decisions with real-time reports. Keep track of cases and customer information for a complete view of the customer.
Asset and Order Management
Asset and Order Management
Manage customer's assets, orders, support history, and more, all in one place for a comprehensive overview of their activity.