Health Cloud

Connecting Care for Better Patient Outcomes. Revolutionize healthcare delivery by putting the patient at the center of every interaction. Health Cloud provides a complete 360-degree view of patient data, treatment plans, and health histories, empowering care teams to collaborate efficiently and provide personalized care on any device.

Book a free consultation

Patient Centric CRM Platforms for Healthcare Organizations

It was designed to help healthcare providers and payers better manage patient engagement and clinical workflows, and to improve population health management. The platform provides features such as Electronic Health Records (EHR), care coordination, and patient engagement tools that enable healthcare providers to easily access and share patient information, as well as communicate with patients and other providers.

Illustration
Illustration

Unified Data, Secure Collaboration , and Personalized Care Journeys

The launch of Salesforce health cloud aimed to address the challenges faced by healthcare providers in managing patient data, streamlining clinical workflows and improve patient engagement. Salesforce health cloud offers a variety of features and capabilities that are designed to help healthcare organizations manage patient engagement and clinical workflows and improve population health management.

Salesforce Health Cloud

Electronic Health Record

Electronic Health Record

Simplifies access and sharing of patient information, including medical history, lab results, and medications, for healthcare providers.

Care Coordination

Care Coordination

Facilitates collaboration among healthcare providers, allowing them to communicate, track patient progress, and ensure coordinated care.

Patient Engagement

Patient Engagement

Enhances patient-provider communication through various channels, delivering personalized information and resources to promote active participation.

Population Health Management

Population Health Management

Identifies and manages care for at-risk populations, monitoring their health outcomes over time for improved population health.

Clinical Workflow

Clinical Workflow

Streamlines clinical workflows and documentation processes, providing efficient tools for data entry and tracking patient progress.

Health Information Management

Health Information Management

Manages patient data collection, storage, and sharing, enabling seamless access among providers, payers, and researchers.

Frequently Asked Questions

Salesforce Health Cloud is a purpose-built healthcare CRM platform that gives care teams a complete, 360-degree view of every patient, including their medical history, treatment plans, care team members, and communication history, all accessible from a single, secure platform. Unlike generic CRM systems, Health Cloud is designed around the specific workflows of healthcare providers and payers, enabling organizations to deliver more personalized care, improve care coordination, streamline clinical operations, and strengthen patient engagement across every stage of the care journey.

Salesforce Health Cloud is purpose-designed for a wide range of healthcare organizations including Hospitals and Health Systems, Primary Care and Specialist Clinics, Health Insurance Providers and Payers, Life Sciences and Pharmaceutical Companies, Mental Health and Behavioral Health Providers, Home Health and Care Coordination Organizations, Medical Device Companies, and Accountable Care Organizations. Whether your organization manages thousands of patient relationships across multiple care settings or coordinates care for a specialized patient population, Health Cloud adapts to your operational needs and clinical workflows.

Yes. Salesforce Health Cloud is built on an enterprise-grade security infrastructure that supports HIPAA-compliant data handling, role-based access controls, audit trails, and encrypted data storage. Organizations requiring an additional layer of protection can deploy Salesforce Shield, which provides field-level encryption, real-time event monitoring, and extended audit capabilities, ensuring patient data is protected at every point in the system. Health Cloud also supports Business Associate Agreement (BAA) execution with Salesforce, making it a fully compliant foundation for healthcare organizations operating under strict regulatory requirements.

Salesforce Health Cloud enables care teams to engage patients through personalized, multi-channel communications, including email, SMS, and patient portal interactions, at every stage of their care journey. Care coordinators gain a unified view of each patient's care plan, treatment milestones, and provider interactions, making it straightforward to identify gaps in care and intervene before issues escalate. By connecting every member of a patient's care team on a single platform, Health Cloud eliminates the fragmented communication that leads to missed follow-ups, delayed treatments, and poor patient experiences.

Salesforce Health Cloud gives healthcare organizations the tools to identify, segment, and proactively manage care for at-risk patient populations. Care teams can monitor health outcomes across defined patient groups, automate outreach for preventive care and chronic disease management, and track the effectiveness of population health initiatives over time. This shift from reactive, episode-based care to proactive, outcome-driven population management helps organizations reduce hospital readmission rates, improve chronic condition management, and demonstrate measurable improvements in community health outcomes.

A Salesforce Health Cloud implementation typically covers organizational discovery and clinical workflow mapping, EHR and third-party system integration, patient data model configuration, care plan and care team setup, patient engagement workflow automation, security and HIPAA compliance configuration, custom dashboard and reporting development, and clinical staff training and onboarding. A structured, well-managed implementation ensures your care teams adopt the platform confidently, your patient data is accurate and accessible from day one, and your organization starts delivering improved care outcomes without unnecessary delays.

Cloud Certitude brings together certified Salesforce expertise and a practical understanding of healthcare operations, delivering Health Cloud implementations that go beyond technical configuration to drive genuine improvements in patient care and organizational efficiency. Our consultants work closely with your clinical, operational, and IT teams to design a Health Cloud solution that fits your workflows, meets your compliance requirements, and scales with your organization's growth. Speak with a Cloud Certitude specialist today, with no obligation, just a straightforward conversation about how Salesforce Health Cloud can work for your organization.