Experience Cloud

Create Impactful Digital Experiences for Everyone. Connect with your customers, partners, and employees through beautifully branded portals and sites. Experience Cloud allows you to share data securely, build vibrant communities, and provide self-service tools that drive engagement and business growth on any device.

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Digital Experience Platforms Designed for Connected Customer Journeys

Experience Cloud is a product offered by Salesforce that enables organizations to create and manage branded digital experiences for their customers, partners, employees, and other external stakeholders. Formerly known as Community Cloud, Experience Cloud provides a platform for building secure and personalized web portals, mobile apps, and online communities. With Experience Cloud, customers and partners can build digital experience platforms to host marketing and corporate sites, partner portals, support forums, web applications, and more.

  • Enhanced Customer Engagement: Experience Cloud enables businesses to build customized, branded communities where customers can connect, collaborate, and engage with each other.
  • Self-Service Capabilities: It’s providing self-service options to customers, empowering them to find information, access support resources, and resolve issues on their own.
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Personalized Portals and Communities That Drive Engagement and Adoption

You can start from a selection of prebuilt templates. Use the Customer Service template to build a self-service experience where your customers can help each other, which increases case deflection and user engagement. Use the Salesforce platform to extend the power of CRM data to partners so that they can manage channel accounts and boost products with marketing campaigns.

  • Mobile-First Portals: Deliver a seamless experience on any device, ensuring your community is accessible to users wherever they are.
  • Personalized Experiences: It allows businesses to tailor content, recommendations, and offers based on individual preferences, demographics, and behaviour, driving higher engagement and conversion rates.
  • Integrated Salesforce Ecosystem: It’s integrated with other Salesforce products like Sales Cloud, Service Cloud, and Marketing Cloud, ensuring a seamless flow of data across your entire business.

Frequently Asked Questions

Salesforce Experience Cloud (formerly Community Cloud) is a digital experience platform that enables organizations to build branded portals, websites, mobile apps, and online communities for customers, partners, and employees. Businesses benefit by improving customer engagement, enabling self-service support, accelerating partner productivity, and delivering personalized digital experiences - all connected to their Salesforce CRM data in real time.

Salesforce Experience Cloud supports a wide variety of digital experiences including Customer Self-Service Portals, Partner Relationship Management (PRM) Portals, Employee Intranets, Help & Support Forums, Marketing and Corporate Websites, Account Portals, E-Commerce Storefronts, and Field Service Communities. Each can be built using prebuilt templates or fully custom-designed to match your brand identity.

Salesforce Experience Cloud can be successfully implemented across industries such as Real Estate, Financial Services, Healthcare, Education, Manufacturing, Retail, Telecommunications, Non-Profit, Public Sector, and Professional Services. Organizations looking to build customer portals, partner portals, self-service communities, employee portals, or secure collaboration platforms can leverage Experience Cloud to improve engagement, streamline communication, and enhance user experiences.

Salesforce Experience Cloud enables organizations to build customer portals, partner portals, and self-service communities where users can access information, track requests, and collaborate through a single platform. This improves engagement, enhances user experiences, and strengthens customer and partner relationships.

Absolutely. Salesforce Experience Cloud supports full branding customization including logos, colors, fonts, layouts, and custom components built with Lightning Web Components (LWC). Organizations can start from prebuilt industry templates and customize them extensively, or build fully bespoke experiences from the ground up. Cloud Certitude specializes in delivering branded, visually compelling portals that reflect your organization's identity and meet your users' expectations.

Yes. Salesforce Experience Cloud is built on the trusted Salesforce platform and provides enterprise-grade security, role-based access controls, authentication mechanisms, and flexible sharing settings. Organizations can securely share information with customers, partners, and employees while maintaining data privacy, compliance, and governance standards.

With 500+ Salesforce implementations and 30+ successful Experience Cloud projects, we help organizations create secure, scalable, and engaging digital experiences for customers, partners, and employees. Our certified Salesforce experts specialize in customer portals, partner portals, self-service communities, portal customization, integrations, and Experience Cloud optimization, enabling businesses to improve collaboration, enhance user engagement, streamline support processes, and maximize the value of their Salesforce investment.