The communications industry moves fast, and your technology needs to keep up. Salesforce Communications Cloud, now evolving into Agentforce Communications, is the purpose-built industry platform that empowers telecom, media, and technology providers to automate complex workflows, configure and launch offers faster, and deliver personalized customer experiences at scale. From CPQ and order management to AI-driven service automation, it is the end-to-end solution built for modern communications service providers.
Salesforce Communications Cloud is a TM Forum-compliant, catalog-driven platform that unifies CPQ, EPC, Order Management, CLM, and Digital Commerce on Salesforce. It provides a single source of truth for sales, service, and operations teams, helping telecom and media businesses streamline processes and accelerate growth.
When quoting, ordering, and service run on a single platform, telecom operations become faster and more efficient. Communications Cloud eliminates data silos and process delays while Agentforce AI delivers automated support, intelligent recommendations, and personalized subscriber experiences. Built for both B2B and B2C, it scales to meet evolving business needs.
Generate accurate quotes and orders in real time with attribute-based pricing, complex bundling, and promotion management. Industries CPQ is TM Forum-certified for both SID and eTOM, ensuring your quoting process meets global telecom industry standards while closing deals faster across B2B and B2C channels.
Design, launch, and manage your entire product portfolio from a single catalog-driven platform. EPC enables product designers to build converged service offers, define pricing rules, and deploy new products to market without heavy engineering effort, accelerating your speed to revenue.
Orchestrate end-to-end order fulfillment from capture to activation across all downstream provisioning and billing systems. The Dynamic Revenue Orchestrator (DRO) automates complex fulfillment scenarios, including asset transfers, plan modifications, and in-flight order changes, reducing fallout and improving delivery accuracy.
Author, negotiate, and execute contracts directly within Salesforce using pre-built templates, clause libraries, and digital signature workflows. CLM connects contract data with your CRM to give every team full visibility into customer commitments, renewals, and obligations.
Deploy AI agents that automate service troubleshooting, handle repetitive customer queries, and surface next-best-action recommendations in real time. Agentforce Communications enables your service teams to resolve cases faster, increase first-contact resolution rates, and deliver personalized subscriber experiences at scale.
Deliver seamless buying experiences across web, mobile, and agent-assisted channels using headless CPQ commerce APIs. Customers can self-serve, upgrade plans, or modify services without agent involvement, reducing call volumes and improving satisfaction across every channel.
